General conditions of sale
General Conditions of Sale (GCS) - BeautyCleanHub
1. Information about the publisher of the site
Store Name: EternalHair
Company name: LAKSHMI LTD
SIRET number: 97799271800014
Head office: 5 Allée de Provence, 95600 Eaubonne, France
Office address: 32 Avenue Kléber, 75116 Paris, France
Contact email: info@beautycleanhub.com
Publication manager: Mr. Dhinesh
2. Object
These general terms and conditions of sale define the rights and obligations of EternalHair and its customers in the context of the online sale of cleaning products for makeup brushes and beauty accessories. Any order placed on the site implies unreserved acceptance of these T&Cs.
3. Products and availability
The products offered for sale are described and presented with the greatest possible accuracy. In the event of unavailability of a product after placing an order, the customer will be informed as soon as possible and may request a refund or exchange.
4. Price
All prices displayed on the site are in euros (€) and include VAT (20%) . Delivery costs are free for all orders, regardless of the amount or destination. EternalHair reserves the right to change its prices at any time, but products will be billed at the rate in effect at the time of the order.
5. Order and validation
To place an order, the customer must select the desired products, provide their contact details and make the payment. Once the order is confirmed, the customer receives a summary email. EternalHair reserves the right to refuse any order in the event of suspected fraud or payment-related problems.
6. Payment
Payments are secure and can be made by credit card (Visa, Mastercard, American Express) via Shopify Payments. The amount is debited at the time of ordering. In case of payment failure, the order will be canceled.
7. Delivery
Orders are shipped free of charge worldwide . Delivery times are estimated between 5 and 25 business days depending on the destination. Once shipped, the order is accompanied by a tracking number allowing the customer to follow the progress of their package.
8. Right of withdrawal
In accordance with the French Consumer Code, the customer has 14 days from receipt of their order to exercise their right of withdrawal and return the product, provided that it is unused and in its original packaging. Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
9. Refunds and Returns
Return requests should be addressed to info@eternalhair.com . Once the product has been returned and inspected, a refund will be issued within 7 business days via the same payment method used when ordering.
10. Warranty and liability
Products sold on EternalHair benefit from the legal guarantee of conformity and the guarantee against hidden defects. EternalHair cannot be held responsible for indirect damage resulting from improper use of the products.
11. Protection of personal data
The personal data collected is used only for order management and marketing communication with the customer's consent. It is stored securely and is not sold to third parties under any circumstances. For more information, please see our Privacy Policy .
12. Applicable law and competent jurisdiction
These General Terms and Conditions are governed by French law. In the event of a dispute, and in the absence of an amicable solution, the competent courts will be those of the registered office of LAKSHMI LTD .
13. Contact
For any questions or complaints, you can contact us:
Email: info@beautycleanhub.com
Office address: 32 Avenue Kléber, 75116 Paris, France
Head office: 5 Allée de Provence, 95600 Eaubonne, France